If you do not get your package 2 business days after the expected arrival date noted on the Canada Post website, please contact us immediately and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you should get it within a few days. If it's deemed "unrecoverable", we will send you a 1x replacement package, free of charge (up to a maximum of $300).
We do not offer postage refunds if your order arrives late due to any postal issues.
Please Note: With Canada Post's rotating strike action continuing, delivery times noted below may vary. If you're concerned your order is delayed, we encourage you to check your tracking number on the Canada Post website regularly for any updates. We thank you for your ongoing patience and understanding.