Once Canada Post has your order, it takes them 24-48 hrs to process your package information and to administer a tracking number to it. Scans/updates are done during business hours so therefore your package may take longer to enter their system if your order was shipped on a Friday. Most members are able to see information on the Canada Post website after the initial waiting period. If your tracking number does not appear after 48 hrs please contact our customer care team by emailing the address below.
Orders sent in envelopes will have their tracking numbers sent via email before it's been scanned by the post office. We are not given pre-assigned tracking numbers for boxes. Those will be assigned by Canada Post once it's received at their station. Once an order has been scanned into their system the tracking number will be trackable on the Canada Post website.
If you're tracking has been updated on Canada Post's website but you've not seen any updates it's most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time, or 1-2 days later. If you do not receive it 2 days after the expected delivery date noted by Canada Post, please contact us and we will file a trace with the post office.
If a trace is filed, Canada Post will conduct an investigation (which can take 5+ business days to complete). If they can locate the package, they will ship it to you and you should receive it a few days later. If it's deemed "unrecoverable", we will send you a one-time replacement package, free of charge (up to a maximum of $300).
Please keep your eyes on the CP website and updated information should be available soon. If it is not, please email firstname.lastname@example.org and we will look into it.